General Order Questions
Q: How do printing costs work for my custom order?
Pricing is based on the number of items, your chosen garment, and the printing technique. Screen printing requires initial set-up fees for creating individual screens, making it cost-effective only for higher volumes. DTG and transfer printing have no set-up fees, making them a more economical option for small orders.
Q: Is there an order minimum?
No, there is no order minimum. Transfer printing is perfect for low quantity runs. DTG printing is generally the best for orders of less than 50 units. Screen printing is only recommended for orders of 50 units or more.
Q: Can I mix and match sizes within an order?
Yes, you can mix and match various sizes and still benefit from the bulk discount price, as this price is based on your total order quantity.
Q: What payment methods do you accept?
We accept all major credit and debit cards, including American Express. We also accept payment via Cheque and Bank Transfer. Credit Accounts are available upon request.
Design and Artwork
Q: How do I prepare my design files for printing?
For screen printing, we require vector artwork (like an .ai or .eps file). For direct to garment (DTG) printing, we accept most design file types, including .png, .jpg, .eps, and .pdf.
Q: What technique offers the best durability?
Embroidery is the best print durability, typically outliving the garment itself. Screen printing and DTG printing both produce durable, long-lasting prints.
Q: Can I get help with my design?
Yes, we offer custom order help. You can speak to one of our experts or use our simple design builder to get a better idea of how your design will look.
Shipping, Delivery, and Post-Order
Q: What are your print turnaround times?
Techniques like direct to garment (DTG) and transfer printing are often quick enough for same-day and next-day delivery services. Due to its specialised nature, we cannot offer next-day express delivery for embroidery.
Q: Where do you offer delivery and shipping?
We provide delivery across the entire UK. We service customers in locations including, but not limited to, London, Manchester, Birmingham, Glasgow, and Edinburgh.
Q: What is your policy on returns and refunds?
Our policy on returns and refunds requires you to notify us of any faults within 12 hours of delivery, up to a maximum of 30 days. We initially aim to offer a reprint or replacement.
If you can’t find the answer you’re looking for, please don’t hesitate to contact our expert team for help. If you have got the answers to your FAQs, and are ready to start your design, get a quick quote today.
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